At Atul Holidays, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared and how you can contact us about your privacy.
This policy applies to your use of the Atul Holidays website, travel enquiries, bookings and related services.
We collect only the information reasonably needed to respond to enquiries, arrange travel services and manage bookings.
Depending on how you use our services, this may include:
Contact information: Your name, email address, phone number and address, where required.
Booking information: Travel dates, destination, itinerary preferences, number of travellers and selected services.
Travel documents: Passport, visa, identification or other information required by an airline, hotel, permit authority or another service provider.
Payment information: Payment status, transaction reference and related booking records. Payment card or banking details may be handled directly by the relevant payment provider.
Communication records: Information you provide through contact forms, email, phone, WhatsApp or other communication channels.
Website information: Technical information such as IP address, browser type, device information and website usage data, where collected through our website or enabled tools.
Please do not send sensitive personal information unless it is necessary for your enquiry or booking.
We use your information for the following purposes:
To respond to enquiries and provide requested information.
To prepare quotations and arrange tours, transportation and other travel services.
To process bookings, payments, confirmations, cancellations and eligible refunds.
To communicate itinerary details, booking updates and important service information.
To coordinate with relevant service providers when necessary to fulfil your booking.
To maintain booking records, handle customer support and resolve disputes.
To protect our website, prevent misuse and meet applicable legal obligations.
To improve our website and services using relevant website usage information.
We will not use personal information for unrelated purposes without an appropriate basis.
When you make a purchase or request a booking, we may ask for information such as your name, contact details, travel dates and the details required to arrange the selected services.
Payments may be processed through third-party payment providers. The information collected and processed during payment depends on the provider and payment method used.
Our website has previously listed Razorpay and PayPal as payment options. The payment methods currently available should be verified before publication of this policy.
We do not claim to store full payment card details ourselves unless this is confirmed by our actual payment systems. Customers should also review the applicable privacy policies of the payment provider they use.
We do not sell customers’ personal information.
We may share relevant information with third parties only where reasonably necessary for the purposes described in this policy, including:
Travel service providers: Airlines, hotels, transport operators, tour guides, activity providers and other suppliers involved in your booking.
Payment providers: To process payments, refunds and transaction-related requests.
Technology and website service providers: Hosting, website maintenance, email delivery, security, analytics and other services used to operate our business.
Professional or legal authorities: Where disclosure is required by applicable law, a lawful request or the protection of legal rights.
We aim to share only the information necessary for the relevant purpose. Third-party providers may process information under their own terms and privacy policies.
Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance and understand how visitors use the website.
Depending on the tools enabled, these technologies may collect information about your browser, device and website interactions.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where consent is required for non-essential cookies or tracking technologies, the relevant choices should be provided through the website’s cookie settings or consent mechanism.
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Security measures may include access controls, website security tools, secure connections and safeguards provided by our hosting and technology providers.
However, no website, online service or electronic transmission can be guaranteed to be completely secure. If you believe your information has been used improperly, please contact us using the details provided below.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes and meeting applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention obligations and legitimate requirements.
The retention period may vary depending on the type of information and the services involved.
Depending on applicable law, you may be able to request access to, correction of or deletion of your personal information, or withdraw consent where consent is the basis for processing.
You may also request clarification about how your information is used or ask us to stop sending optional promotional communications.
To submit a request, contact Atul Holidays using the email address below. We may need to verify your identity before responding.
Some information may need to be retained where required by law or necessary to complete a transaction, meet an obligation or resolve a dispute.
Our website may contain links to external websites or services, including payment providers, travel suppliers and social media platforms.
These third parties operate under their own privacy policies and terms. Atul Holidays does not control their privacy practices.
We recommend reviewing the relevant policy before providing personal information directly to an external website or service.
Our website and travel services are not intended to collect personal information from children directly without appropriate authorisation where required.
If information about a child is necessary for a family booking or travel arrangement, it should be provided by a parent, guardian or other person legally authorised to do so, in accordance with applicable requirements.
If you believe a child’s personal information has been provided to us improperly, please contact us so we can review the matter.
Some travel arrangements may involve service providers located outside your place of residence or outside India.
Where necessary to fulfil a booking, relevant information may be shared with such providers, subject to applicable requirements and the arrangements made for your travel.
Please provide only the travel information necessary for your booking and contact us if you have questions about how it will be used.
We may update this Privacy Policy when our services, website features, technology or applicable requirements change.
The latest version will be published on this page with its updated date where appropriate. We encourage visitors to review this page periodically.
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:
Atul Holidays
Phone: +91 70601 12552
Email: atulholidaysgm@gmail.com
Address: HIG/B36, Tin Ka Nagla Rd, Taj Nagari, Telipara, Tajganj, Agra, Uttar Pradesh 282001
Please include enough information to help us identify your enquiry or booking. Do not send passwords, full payment card details or other unnecessary sensitive information by email.
